Shipping and Return Policy
Shipping Policy
Delivery Time
We deliver samples within 2 days in the Delhi NCR region. If there is any delay in the service, we will contact you promptly.
Delivery of Ordered Products The delivery time for products ordered based on samples will vary and will be communicated at the time of order confirmation. Most orders are typically processed and shipped within 5-7 business days. We will keep you informed about the status of your order.
Return Policy
Sample Returns
– We accept returns of samples within 60 days of delivery.
– A refund will be issued for the cost of the tiles only. Delivery fees are non-refundable.
– To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) form.
– All returned samples must be in their original condition and packaging.
Product Returns
– We accept returns of products ordered based on samples within 60 days of delivery.
– We do not accept returns of custom designs or cut tiles.
– To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) form.
– All returned products must be in their original condition and packaging.
Return Process
1. Request an RMA Form:
– Email us at [email protected] with your order number, the quantity of items you wish to return, and the reason for the return.
– You will receive a pre-filled RMA form within 2 business days of submitting your request.
2. Return Shipping:
– Customers are responsible for all return shipping charges and arrangements. You can choose any carrier you prefer.
– Returns will not be accepted without an RMA form.
– Ensure that the items are packaged securely. We recommend ensuring your return shipment and using a trackable shipping method.
3. Condition of Returned Items:
– All returns must be in their original packaging and in the condition in which they were received.
– Credit will not be issued for any items returned to us broken. Refunds will not be issued for items damaged in return transit or for returns that are never
received.
4. Processing Your Return:
– Once we receive your return, your refund will be processed within 7 business days.
Additional Information
– Damaged Material: If you receive damaged material, please contact us immediately for assistance.
– Non-Returnable Items: Samples, custom designs, cut tiles, and final sale items are not returnable. Delivery fees are non-refundable.
Contact Us
If you have any questions or concerns about our Shipping and Return Policy, please contact our customer service team at [email protected].
